The Anonymous Messaging Service
The anonymous messaging service is a new feature, which is currently available to LSE students.
Report + Support now allows people who make reports anonymously to communicate with a case adviser whilst staying completely anonymous. This is done through our anonymous messaging service.
You will remain completely anonymous. The case adviser will not have any of your contact details unless you chose to share them.
During the process of providing an anonymous report, you will be asked "Would you like to use our anonymous messaging feature?"
If you opt-in at this point, you will receive a 16-character code when you submit your report. This code is needed to log-in to the anonymous messaging service.
Please copy and save the code and store somewhere safe, as if you misplace it, you cannot retrieve it at a later date. You would have to submit a new report to get a new code.
If you choose not to opt in, the School will only receive the details from your report, and no further communication will be possible. Please see our Report + Support FAQs, to learn more about how the School handles anonymous reports.
How do I access the anonymous messaging service?
To send an anonymous message, and view any messages received from a case adviser, you need to log-in using your 16-character code. The log-in feature can be found on the Report + Support homepage.
Why use Anonymous Messaging?
- Get guidance: If you’re not sure how to move forward or need advice, anonymous messaging lets you ask for guidance without revealing your identity.
- Get support: It provides the opportunity to discuss further support options to address the issue you've reported without revealing your identity.
- Answer any questions: You can ask, and the case advisers can answer any questions you have about reporting.
- Respond to concerns: Case advisers can provide reassurance where you have concerns about providing your contact details and help find ways to make it more comfortable for you if you do decide you are ready to disclose contact details.
Will I have to provide any personal information?
No, we won’t collect any information that may identify you. It’s completely anonymous and entirely up to you if you wish to provide any contact details to the case adviser.
How soon will I receive a response to my message?
We aim to respond within 3 working days. This is not an emergency service and is only monitored Monday to Friday during working hours. If you have concerns for your safety or someone else’s safety, please see What to do in an emergency.
Step-by-step guide
Step 1: Opt-in to messaging as you submit your report
Step 2: Once you have submitted your report, you will be given a unique code. To access messaging immediately, click on the ‘Login’ button next to the code and then enter the code in the box.
Step 3: You will then see the messaging page and also be able to read your report.
Step 4: If you wish to access the messaging tool later, go to the Report + Support landing page and click the ‘Log in to Messaging‘ button.
